Before people can effectively apply organisational knowledge they need to first learn the knowledge. The best way to learn knowledge is to apply it. Many organisations spend thousands of dollars on telling people what they need to know and expecting them to retain this knowledge based on one information session. Instead they should be asking how will people learn this knowledge.

 

If we are providing knowledge in a searchable knowledge base that anybody can read at the point in time when they need the knowledge, then our changes and communications can be focussed on helping people to apply that knowledge to their organisational setting rather than just remembering the knowledge to apply later. This helps people to understand how to use this knowledge and speeds up the time it takes to make changes in an organisation. This saves people in an organisation time and the organisation itself saves money.

 

The Know - Learn - Grow approach acknowledges that people can’t retain all the knowledge imparted in a training session, it discuss designing learning experiences that focus the experience on applying the knowledge in an organisational context. This needs to be well supported by an organisational knowledge base to truly enable people to learn and apply the knowledge and be supported when they return to their work tasks.

 

I am currently writing a book to outline this approach. Subscribe to this website for more information when the book is released and when new blog posts are made.