We often hear organisations saying that their people are their greatest asset. What they are really saying is that the knowledge that their people have and the way in which they apply it to work tasks is their greatest asset. However most organisations don’t think of it this way and organisational knowledge walks out the door with every person who leaves. Work flows are often interrupted if the person with the knowledge is sick or on holiday and tasks get delayed or forgotten.

 

Now, consider the internet. It houses vast amounts of knowledge for nearly every topic you can turn your mind towards. Organisations spend thousands of dollars to provide instructional content on how to use their products on their websites. However, when you go internally to an organisation it can be almost impossible to find any knowledge about how to complete even the simplest of tasks. So how are we actually enabling our greatest assets to gain the knowledge needed to be our greatest assets!

 

The Know part of the Know-Learn-Grow mindset defines knowledge, distinguishes between the types of knowledge (tacit and explicit) and how they are built, discusses transfer of knowledge between the types of knowledge and how to manage knowledge.

 

I am currently writing a book to outline this approach. Subscribe to this website for more information when the book is released and when new blog posts are made.