Key Concepts

Know

What do people need to know

This is where we start with a change.

What do we want people to know and how are we going to make it easy to find.

Explore the Know concepts for further insights into:

• Tacit or Explicit knowledge
• Knowledge management

Learn

How will people learn what they need to know

This is where we think about the best way to support people to apply the knowledge we want them to know.

While the knowledge needs to be easy to find, the learning needs to support people to practice applying this knowledge.

Explore the Learn concepts for further insights into:

• Contexts
• Application
• Variation
• Mistakes
• Reflection

Grow

How to measure if people grow in the right direction

This is where we discuss how to set up clear measurement for change outcomes.

The knowledge needs to be easy to find to enable it to be applied in the learning. We also need to know if it is being applied in the right way.

Explore the Grow concepts for further insights into:

• Change intervention engagment
• Change intervention impact
• Change intervention reinforcement

Change

How do we define changes and change supports

Changes are all around us and everyone has different ideas about change.

How are we going to define the change that we are looking to implement.

Explore the Change concepts for further insights into:

• Types of change
• What is being changed
• How is it changed
• The size of the change

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