The key thing that organisations often miss is how to measure the success of a change. They want their people and the organisation to grow knowledge and learn but they rarely define what that growing should look like and measure whether the growth has been successful.

 

Every communication that is sent in an organisation is an opportunity to make a change in the mind of a person who works there. A small change needs to be defined and measured for success as much as a large change. Quantative metrics should be used along with other qualitative measurements to make sure that the changes being made and communicated are being realised. Organisations need to know that the organisation and it’s people are growing in the direction that they should be. If not, then they need to know this too so that they can intervene and get things back on track.

 

The Know - Learn - Grow approach discusses how to measure your success in changes big and small, so that you can make sure that your organisation is on track to grow in the right direction. Growth in the right direction saves organisations time and money.

 

I am currently writing a book to outline this approach. Subscribe to this website for more information when the book is released and when new blog posts are made.